What Shipping Methods Are Available?
All packages will be shipped out USPS for domestic orders as a default. You should receive your package within 5-7 business days of shipping. If you would like overnight or 2 day delivery we use FedEx. You are also welcome to send us your FedEx or UPS account number if you’d like us to charge it to your account.
Do You Ship Internationally?
Yes we ship internationally to most countries. All international shipments will be made with USPS or FedEx. You are responsible for any customs or extra taxes or international fees associated with shipping to your country.
The default shipping rates upon checkout are estimates only. If rates are lower you will be credited with the proper amount. If they are significantly higher for your address we will notify you when your order is ready to ship.
How Long Will It Take To Get My Package?
Most standard packages will take 5-7 business days after we ship out unless you choose overnight or 2 day delivery. You will be sent a tracking number with every order so you can check the progress.
What Shipping Methods Are Available?
Domestic and international shipping is available through USPS and FedEx. You are also welcome to pick up at our showroom by appointment only. If you have another method you would prefer, please feel free to contact us and we’ll do our best to accommodate your request.
We may also be able to deliver items to you at festivals that we may be attending. Please see our events page to see what upcoming festivals we’ll be at to arrange pickup. Prior arrangements must be made for this method.
What Payment Methods Are Accepted?
We take credit card payments as well as PayPal.
Cash is always accepted for local pickup or purchases made at events and festivals.
All custom orders must be paid in full before shipping.
Is Buying On-Line Safe?
Credit cards are generally the safest option because they allow buyers to seek a credit from the issuer if the product isn’t delivered or isn’t what was ordered. Also, unlike debit cards, credit cards may have a limit on the monetary amount you will be responsible for paying if your information is stolen and used by someone else. Never send cash through the mail or use a money-wiring service because you’ll have no recourse if something goes wrong.
Keep a paper trail: Print and save records of your online transactions, including the product description, price, online receipt, terms of the sale, and copies of any email exchange with the seller. Read your credit card statements as soon as you get them to make sure there aren’t any unauthorized charges. If there is a discrepancy, call your bank and report it immediately.
ORDERS AND RETURNS
How do I place an Order?
Select the size and fabric of the item that you choose from the product page and click “add to cart”. Ensure everything is correct before you check out so that no corrections will need to be made. If you have any questions or need to make any changes please email us at firstname.lastname@example.org
How Can I Cancel Or Change My Order?
Send us an email at email@example.com within 24 hours of your order with any changes or cancellations. Since we cut to order, after 24 hours we will have started on your garment and cancellations cannot be made without a 50% restocking fee. Small changes may still be possible but please contact us as soon as possible to ensure you are getting what you want.
Do I need an account to place an order?
You can place an order as a “guest” without saving your information, however if you create an account with us it will be much easier to track your order, place new orders and keep up to date with new products and events we have going on. We want you in the We Are All Onesie family and we promise not to abuse that privilege with bombarding you with emails.
How Do I Track My Order?
All made to order items are shipped out within 2 weeks (usually less). Once we ship your item we will send you an email with a tracking number so you know exactly when it will arrive. If you need the item sooner we do have a rush fee and we can tell you exactly when to expect your item. If ever you want to know the status of your order feel free to contact us.
Who should I to contact if I have any queries?
Filling out the contact us form on this site or sending an email to firstname.lastname@example.org will alert one of our core team and we will respond as soon as possible or within 24 hours (unless we are all out of town at a festival!) We will do our best to answer your questions in a timely manner no matter when you message us.
How Can I Return a Product?
Stock items can be returned for a full refund within 14 days if unused and show no signs of wear. Made to order items can be returned if they are faulty or have a major flaw or damage and can either be replace or refunded within 14 days. If you need to return due to fit issues or sizing we have to charge a 25% restocking fee.
We have outlined our fit guidelines here and our products are fairly stretchy so they should fit a wide range of body types. If you are ordering something completely custom we work with you to get your measurements and make a custom pattern for you. If you are still not happy with your item once you receive it we will do our best to alter it to make you completely satisfied. At this time we are unable to give a refund on custom items but can offer 50% value of the item in store credit if you feel the need to return it completely.